Frequently Asked Questions

General

Where are Upgrade Innovations products manufactured?

Upgrade Innovations is proud to offer products designed and manufactured in Canada!

Upgrade Innovations Return Policy?

Returns for full-value refund or exchange are accepted within 14 days after you received the shipment and when the goods are returned to us in as-new condition. We do not accept product returns that are not in new condition or older than 14 days.

Each item will be inspected upon arrival prior to issuing a full refund.

If you have any questions, please email us at info@upgradeinnovations.com.

Upgrade Innovations Lifetime Warranty

Upgrade Innovations warrants all products against defects in materials or workmanship for the usable life of the product. This warranty does not cover damage caused by normal wear and tear, misuse, alteration or abuse. Shipping charges to Upgrade Innovations for a defective product are not covered.

Should we determine a product is covered under this warranty, we will repair it or replace it at our option.

If you have any questions, please email us at info@upgradeinnovations.com.

Can I purchase replacement parts?

You can purchase replacement parts by contacting us directly.

Interested in carrying Upgrade Innovations products as a Reseller or Rental House?

Please email info@upgradeinnovations.com to apply!

Shipping & Payments

Same Day Shipping

Order must be placed by 12:00 pm PST for same day shipment. Orders placed afterwards, will be shipped the following business day.

What type of shipping does Upgrade Innovations offer?

Upgrade Innovations offers various shipping options via Canada Post and FedEx.

Calculate shipping on the cart page for shipping cost and estimated date of delivery.

International Shipping (Duty and Tax)?

With Upgrade Innovations products manufactured in Canada, our products are certified under various free trade agreements for duty free importing:

  • CUSMA (USA/Mexico)
  • CETA (Europe)
  • CPTPP (Asia-Pacific)

All shipments may still be subject to pass through customs and are subject to Valued Added Tax and customs brokerage fees.

Accepted Payments

All major credit cards and PayPal are accepted forms of payments. Payments are processed upon placing an order.